The Shipping and Delivery Policy of Sarthan aims to ensure complete transparency and security for customers throughout all logistics stages, from order approval to product arrival at the provided address.
After payment confirmation, orders enter an internal processing phase, which takes up to 5 working days. During this period, the following stages are completed: verification, picking, packaging, and tracking code generation.
The tracking code will be automatically sent to the registered email address once the order has been dispatched.
The average estimated delivery time is 7 to 15 working days after dispatch. This timeframe may vary due to external factors, such as:
Based on our logistics history, approximately 85% of orders are delivered within 15 working days.
All orders have international and domestic tracking codes. With this code, customers can track all movements, from departure from the country of origin to arrival at the delivery address.
It is the customer's responsibility to monitor the parcel status to avoid situations such as return due to absence or failed delivery.
Deliveries are carried out by Royal Mail or designated courier services. In cases such as:
The courier may leave a notification card for collection at the nearest post office or collection point. If the parcel is returned due to failed delivery, a new shipment will need to be requested, which may incur additional costs.
Customers must carefully review delivery details at the time of purchase.
If the product returns to the overseas sender, the delivery timeframe will restart from the reshipment confirmation.
For questions regarding delivery times, tracking, or shipments, please contact us at: sac@sarthan.com
By completing a purchase, the customer declares agreement with this Shipping and Delivery Policy and all guidelines established by Sarthan.
