Below we've compiled the most common questions from Sarthan customers. If your question isn't listed, our team is ready to help at: sac@sarthan.com
Yes. Sarthan uses SSL (Secure Socket Layer) certification, technology that encrypts all information entered on the website, ensuring security and privacy for your purchases.
We only work with recognised and secure payment platforms. We do not have access to your financial data at any time.
Yes. All orders sent by Sarthan have international and domestic tracking codes, allowing you to track the complete journey of your product until delivery.
The tracking code is automatically sent to the registered email within 3 working days after order processing.
If you don't receive it within the timeframe, please contact us with:
Yes. During international transport, it's common for tracking to remain without updates for several days. Once the item arrives in the UK, new movements will be registered by Royal Mail.
Don't worry: this doesn't mean there's a problem with your order.
The average delivery time is 7 to 15 working days after dispatch.
This period may vary due to:
Changes can only be requested within 24 hours of order confirmation.
After this period, the address cannot be modified, nor can the order be cancelled, as it will have been sent for logistics processing.
Couriers make up to two delivery attempts. If unsuccessful or if the address is in an area with delivery restrictions, a notification card may be left for collection at the nearest post office or collection point.
If the product returns to the sender, a new shipment will need to be requested, which may incur additional costs.
Contact us immediately via email sending:
After analysis, we'll begin the exchange or refund process according to our Returns and Exchange Policy.
Our support operates exclusively via email: sac@sarthan.com
