Privacy Policy

The Privacy Policy of Sarthan has been developed to clarify what information we collect, how we use it, and what measures we adopt to ensure the security and confidentiality of our customers' and users' data.

By accessing or using our website, you agree to the practices described below. We recommend careful reading of all points.

Information Collection

We collect information voluntarily provided by users, including:

  • Full name
  • Address
  • Email
  • Telephone
  • Payment data (not stored by the shop)
  • Browsing and behaviour information on the website

This information is used exclusively to:

  • Process orders
  • Improve your shopping experience
  • Personalise offers and content
  • Comply with legal and security obligations

Data Use and Purpose

Sarthan uses your personal data to:

  • Process purchases and payments
  • Arrange shipping and product delivery
  • Send order updates
  • Provide customer support
  • Offer promotions and personalised content (with your permission)
  • Comply with legal and fiscal obligations

We never sell, exchange, or share your data with third parties without authorisation, except when necessary for:

  • Payment processors
  • Couriers and Royal Mail
  • Partner companies directly involved in order operations

Data Security and Protection

We apply technical and administrative measures to protect information against:

  • Unauthorised access
  • Alteration
  • Loss
  • Inappropriate disclosure

We use SSL certification, which ensures encryption of your data during transmission.

Nevertheless, users acknowledge that no digital system is 100% infallible, although we adopt rigorous security standards.

Cookies and Similar Technologies

We use cookies to improve your experience on our website. They allow us to:

  • Save browsing preferences
  • Optimise content
  • Offer personalised advertisements
  • Analyse platform performance

You can disable cookies directly in your browser settings, but this may compromise some website functionalities.

Third-party advertising may also use cookies and web beacons to collect information such as:

  • IP address
  • Browser type
  • Internet Service Provider (ISP)
  • Time spent on pages

These companies do not have access to your personal data.

Links to Third-Party Sites

Our website may contain links to external sites. Sarthan is not responsible for the privacy policies, practices, or content of third parties.

We recommend you consult the policies of each website you visit.

Information Sharing

Your data may be shared only when necessary for:

  • Purchase completion
  • Logistics processing
  • Compliance with legal requirements

We never share personal information unnecessarily or without consent.

User Rights

Users may, at any time:

  • Request access to their information
  • Request correction or update of data
  • Request removal of personal information (except when there are legal retention obligations)
  • Withdraw previously granted consents

To exercise your rights, simply send an email to: sac@sarthan.com

Changes to Privacy Policy

Sarthan reserves the right to modify this Privacy Policy at any time, aiming to improve procedures and ensure compliance with current laws.

We recommend users review this page periodically.

Contact

For questions, requests, or clarifications about this Privacy Policy, please contact us at: sac@sarthan.com

By using our website, you agree to all terms of this Privacy Policy.